5.4 Cancellation
Effective 22ndDecember 2017 Air India Express has introduced new cancellation charges

If you do not wish to travel, you must notify atleast 24 hours(Twenty-Four) prior to scheduled departure of the flight. Refund will be made to you subject to applicable cancellation charges. No refunds will be made for cancellations inside 24 hours(Twenty-Four) prior to departure. Though you may collect refund of taxes after the departure of the flight. Please note that cancellation policy is subject to change without notice.

Air India Express offers two different types of fares.

Express Flexi with fare levels High.

Change Penalty: Nil, Unlimited Changes allowed.

Cancellation penalty:

100% of {(Basic Air Fare + YQ (Fuel Surcharge)} + Transaction/Convenience Fee - If the cancellation is made less than 24 hrs prior to scheduled departure of flight / If passenger is a No Show
Fixed Penalty of INR 3700/- or its equivalent in local currency + Transaction/Convenience Fee - If the cancellation is made between 24 Hrs to 72 Hrs prior to the scheduled departure of flight.
Fixed Penalty of INR 2700/- or its equivalent in local currency + Transaction/Convenience Fee-If the cancellation is made between 72 Hrs to 7 Days prior to the scheduled departure of flight.
Fixed penalty of INR 2200/- or its equivalent in local currency + Transaction/Convenience Fee - If the cancellation is made 7 Days or more prior to the scheduled departure of flight.
Wherever the penalty is in excess of the sum of {Basic + YQ/Fuel Surcharge}, 100% of Basic & Fuel Surcharge + Transaction/Convenience Fee will be deducted.
The Refund Will Be Made In The Same Mode Of Payment Used while booking.
Free Baggage Allowance : As mentioned on your Itinerary receipt .
Express Value: with Fare levels low medium.
Change Penalty: ***
Cancellation penalty:

Free Baggage Allowance: As mentioned on your Itinerary receipt.
100% of {(Basic Air Fare + YQ (Fuel Surcharge)} + Transaction/Convenience Fee - If the cancellation is made less than 24 hrs prior to scheduled departure of flight / If passenger is a No Show
Fixed Penalty of INR 3700/- or its equivalent in local currency + Transaction/Convenience Fee - If the cancellation is made between 24 Hrs to 72 Hrs prior to the scheduled departure of flight.
Fixed Penalty of INR 2700/- or its equivalent in local currency + Transaction/Convenience Fee-If the cancellation is made between 72 Hrs to 7 Days prior to the scheduled departure of flight. Fixed penalty of INR 2200/- or its equivalent in local currency + Transaction/Convenience Fee - If the cancellation is made 7 Days or more prior to the scheduled departure of flight.
Wherever the penalty is in excess of the sum of {Basic + YQ/Fuel Surcharge}, 100% of Basic & Fuel Surcharge + Transaction/Convenience Fee will be deducted.
The Refund Will Be Made In The Same Mode Of Payment Used While Booking.

Express Promo with Fare Levels Low
Cancellation Penalty
100% of {(Basic Air Fare + YQ (Fuel Surcharge)} + Transaction/Convenience Fee The Refund Will Be Made In The Same Mode Of Payment Used While Booking.

Free Baggage Allowance: As mentioned on your Itinerary receipt.

*** (a) if the new flight booked is in a lower fare class than that of the cancelled booked flight, the difference in fares will not be refunded to the passenger;
(b) if the new flight booked is in a higher fare class than that of the cancelled booked flight, the difference in fares shall be paid by the passenger before the cancellation or change can be made;
(c) the change is not confirmed until we issue you a new booking number and/or new Itinerary.
(d) INR 1100 or equivalent will be charged as a date change fee.
Please note that these rules are subject to change without notice.