• Buy a seat online at www.airindiaexpress.in
• Walk into any of Air India Express's airport or city offices to purchase over the counter.
• Visit one of our appointed Travel Agents. The list is available with our city and airport offices.

Air India Express issues Itinerary Receipts instead of conventional tickets. The itinerary receipt is available online for web-based bookings or can also be handed over to you by the airline office or the travel agent once payment has been made for your reference.

No. All the chosen sectors must be booked and paid for at the same time.

Should you need to travel within the next 24 hours then -

1. Bookings can be made upto 90 minutes prior to flight departure through Airport office, City office, Travel Agent and website www.airindiaexpress.in. It may be noted that Check-in counters close 60 minutes prior to flight departure.
2. Call Air India Express's Reservation office and make payment through your credit card up to 6 hours prior to flight departure during office hours.

1. Online booking via the Internet using credit cards.
2. Pay for flights booked through the Air India Express's reservation office by credit card.
3. For seats purchased at Air India Express's walk-in city or airport offices we accept: 
   i) cash 
   ii) credit cards
4. For seats purchased with one of Air India Express's preferred travel agents, kindly refer to the individual agent for details.

Each passenger (excluding infants) is allowed to carry one small piece of hand luggage (unchecked baggage), which must not exceed 7 kilos. If your hand luggage exceeds the stated limits it will have to be checked in. In the event that your total checked-in baggage exceeds the free allowance, an excess baggage charge will be incurred. It is recommended that all valuable articles are only carried in your hand luggage.

Recently, there has been an increase in the level of security onboard all aircraft. Passengers are not allowed to bring any sharp objects onto the aircraft. This includes nail clippers, scissors, razors, blades, bulbs, batteries or any other object that may be considered dangerous. The airline will not be held responsible for any such item, which is taken over by security agencies.

Please refer to Air India Express's cancellation and refund policy.

The check-in process is the same as with a conventional paper ticket. Simply bring your Itinerary Receipt and your valid passport and visa to the check-in counter. For domestic travel a photo-Id i.e driving license, credit card, Pan card, etc. is required.

Yes. Seats can be reserved in advance at a nominal charge either at the time of booking or even after having made a booking.

Air India Express has 2 options available to passengers in the event that a flight is cancelled.

1. Passengers can be transferred to the next available Air India Express flight without any additional charges subject to seats being available.
2. Fare can be refunded.

Please refer to Air India Express cancellation policy.

No, Air India Express operates on a point-to-point basis and will not be held responsible for the consequence of any delays experienced while flying Air India Express.

The same procedure has to be applied as is applicable for booking an adult. However, the date of birth is mandatory. Infant must be booked with the accompanying adult .

Should you require any special services while you travel with Air India Express please call our Reservation Offices and inform our staff of your requirements and they will do their best to accommodate your needs.

Currently Air India Express flies to 14 international destinations – Dubai, Sharjah, Abu Dhabi, Al Ain, Muscat, Salalah, Bahrain, Doha, Kuwait, Singapore, Kuala Lampur, Bangkok, Colombo and Dhaka and from 16 Indian cities – Kozhikode, Kochi, Thiruvananthpuram, Chennai, Mangalore, Tiruchirapally, Hyderabad, Mumbai, Delhi, Pune, Nagpur, Amritsar, Lucknow, Jaipur, Kolkata and Ahmedabad.

On the domestic front, we operate on Mumbai-Kochi, Mumbai-Kozhikode, Mumbai-Delhi, Mumbai-Chennai, Mumbai-Pune, Mumbai-Nagpur, Mumbai – Mangalore, Mumbai – Thiruvananthpuram, Mumbai – Ahmedabad, Ahmedabad-Nagpur, Delhi-Jaipur, Delhi – Lucknow, Kozhikode-Kochi, Kozhikode- Thiruvananthpuram, Kochi-Thiruvananthpuram, Chennai – Tiruchirapally, Chennai – Hyderabad and Kozhikode – Mangalore sectors.

Air India Express operates a B737-800 new generation aircraft in an all economy version.

No, Air India Express does not offer a frequent flyer program.

Passenger should be holding RETURN TICKET on Indian Airlines/Air India/Airindia Express (no other carrier) this is mandatory for all passengers arriving into UAE EXCEPT RESIDENT/EMPLOYMENT VISA holders.

All passenger travelling to UAE and Sultanate of Oman are required to have their VISA on ARRIVAL message updated from Air India / Air India Express office unless the original Visa is stamped in their passport. If the passenger only has a photocopy or faxed copy of the Visa, VISA ON ARRIVAL message is mandatory. The airline would not be responsible if same is not reflecting in the PNR and Passengers may be denied boarding.

If you have any more questions, please contact us