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Air India sends senior officials for assistance with insurance claims
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May 28, 2010A team of Air India officials, led by Executive Director (Finance) Mr. S. Kundra, has reached Mangalore today to assist the survivors and the relatives of the victims in their claim for compensation.
The team, accompanied by officials of M/s Mulla and Mulla, will meet the relatives of the deceased in batches to provide clarifications regarding compensation, procedures, documentation etc. Additional Help lines (0824 – 2452306, 2452307, 2452308) have also been provided in Mangalore for any assistance.
A separate e mail id ix812@airindia.in has been created for all related correspondence.
Air India has arranged Art of Living (AOL) counselling and healing sessions for the traumatized cabin crew, family members of the deceased, staff and the villagers who assisted in the rescue and recovery operations.
The airline will continue to extend full assistance and support to all survivors, relatives of the crash victims, relatives of the crew members in all activities post crash including hospitalization and care of the survivors, counseling for trauma, recovery and handing over of the bodies to the relatives, interim compensation, and disbursal of personal effects etc.
The accident to Air India Express flight IX 812 from Dubai to Mangalore on May 22, 2010 claimed 158 lives and only eight passengers survived. While 136 bodies have been handed over to the relatives, DNA samples of twenty two bodies, which remained unidentified, were sent to Hyderabad. Subsequently, nine bodies including two of crew members were identified and handed over to the relatives. DNA matching for the remaining bodies is on and would be handed over to the relatives after identification.
Volunteers from Air India (called Angels of Air India) were attached to each survivor and the family members to provide all assistance to the bereaved.
Capt. Zlatko Glusica, a Serbian national, employed with Air India Charters Limited since 2008, was in command of the ill-fated flight. He had over 10000 hours of flying experience. Capt. Glusica’s family was contacted by Air India officials and offered all help to travel to Mangalore. The human remains of Capt. Glusica, accompanied by officials from Air India, was flown to Belgrade via Delhi and Frankfurt.
Air India extended full assistance in fulfilling the requisite formalities at the Serbian Embassy in Delhi. Two Serbian commanders, who are also flying with Air India Express, along with Air India officials accompanied the body from Mangalore to Belgrade via Frankfurt. The body was flown to Frankfurt, from where the Son and the Brother of the deceased Captain also accompanied the body to Belgrade. The cremation was held with full honours.
Capt. H S Ahluwalia, from Mumbai, was the First Officer of the flight. He also had to his credit over 3500 hours of flying experience. He is survived by his mother, two brothers and one sister. Capt. Ahluwalia’s body was flown in to Mumbai and handed over to his relatives with full honours. A large number of Air India employees participated in the funeral.
Three of the four cabin crew members - Ms. Tejal Anil Kamulkar, Mr. Mohammad Ali, and Mr. Yugantar Rana - whose bodies have been identified so far have been handed over to their relatives with full honours and assistance from Air India. Air India is also in constant touch with the Laboratory in Hyderabad to get the identification results of the remaining 12 bodies, which include one cabin crew Ms. Sujata Siddharth Survase.
Air India would like to take this opportunity to thank each and every one, who helped and supported us, in this hour of crisis.
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