"Your feedback is important and valuable to us, it is always welcome! You may wish to instead send your email to the appropriate “issue” specific Email Id’s for example:-"
1. For Refunds of Tickets bought on AI Website / Yatrik : ecommerce@airindia.in
For Refunds of Tickets bought from an Online Agency Portal or an Agent in USA : If Ticket is not used at all – seek refund from agent, who is authorized to do so. If Ticket is partly used and half un-utilized -refunds@airindiausa.com
2. Flying Returns Program – issues related to Award Tickets, Credit of Missing Miles, Purchase of shortfall of Miles needed up-gradation -flyingreturns@airindiausa.com
3. Re-booking or Re-issue of Tickets due date change or route change (which may or may not attract penalty)reservationsny@airindiausa.com
4. Seat & Meal requests up to 24 Hours before departure -reservationsny@airindiausa.com
5. LIMO Request and Changes:reservationsny@airindiausa.com
6. Requests for Un-accompanied Minors (from 5 -1 2 years, who pay adult fare) download and fill form www.airindia.com and email toreservationsny@airindiausa.com
7. Fare difference or Up Sell on tickets issued in India:faresandtktnyc@airindiausa.com
8. Group bookings for 15 Patrons or more traveling together:groupdesk@airindiausa.com
9. For assistance at Airports:for JFK -jfk@airindiausa.com, for EWR -ewr@airindiausa.comand for ORD -ord@airindiausa.com
10. For Baggage related issues: at JFK -jfkbagstatus@airindiausa.com , at EWR - ewrbagstatus@airindiausa.com and at ORD -ordbagstatus@airindiausa.com
11. If you are in Tristate area/PA/DE/CT/NJ/NY:reservationsny@airindiausa.com
12. If you are in DC/AL/FL/GA/MD/MS/NC/SC/TN/VA:was@airindiausa.com
13. If you are in ME/MA/NH/RI/VT/VI/PR & Caribbean:mailto:skapuria@airindiausa.com
14. If you are in AR/IL/IN/IA/KS/KY/LA/MI/MN/MO/NE/ND/OH/OK/SD/TX/WV/WI:mailto:chi@airindiausa.com
15. If you are in SFO Bay Area /AK/CO/GU/ID/MT/OR/WA:fjnagarvala@airindiausa.com
16. If you are in Lax AZ / HI / NV / NM / UT / WY:lax@airindiausa.com
17. For Checking Arrival / Departure status of flight at JFK – Call 212 407 1376.
18. For Checking Arrival/ Departure status of flight at EWR – Call 973 242 4141.
“To get a faster response and avoid return emails seeking these details from you, please ensure to provide full name of passenger as on ticket and passport, Ticket Number, address, phone number, PNR/Record locator if it is live booking, flight number and flight date.
If you need to speak to somebody for assistance, call our 24 hour toll free No. 1-800-223-7776".
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