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All passenger travelling to UAE , Qatar and Sultanate of Oman are requested to have their VISA on ARRIVAL message updated from Air India / Air India Express office unless the original Visa is stamped in their passport. If the passenger only has a photocopy or faxed copy of the Visa, VISA ON ARRIVAL message is mandatory. The airline would not be responsible if same is not reflecting in the PNR and Passengers may be denied boarding.

Please Note that for travel effective 27th October 2013 from Kuala Lumpur to India,there will be no surcharge on carriage of Televisions from Kuala Lumpur.The weight of the television may be part of the passenger's Free Baggage Allowance.

Passengers travelling to Doha on a hotel/tourist visa have to hold a return ticket and also they must be in a possession of International Credit Card or QAR.5000/- equivalent in cash.

Please note there may be a change in aircraft when there is a change in flight number.
For example :-
IX 473 / 393 Kochi to Kuwait via Kozhikode
IX 394 / 474 Kuwait to Kochi via Kozhikode
IX 681/IX 266 Tiruchirapalli to Kuala Lumpur via Chennai
IX 662/IX 682 Kuala Lumpur to Tiruchirapalli via Chennai
IX 473/IX 381 Kochi to Dammam via Kozhikode
IX 382/IX 474 Dammam to Kochi via Kozhikode

1. About Us
Vigilance department of A I C L is headed by the Chief Vigilance Officer
Mr. B. K. Maurya, IPS assisted by Asst. General Manager Mr. Uttam Sirsat. The Vigilance Department is staffed with Officers based at Delhi and Mumbai.

2. How to lodge complaint
Information about corruption, malpractices, cheating, misconduct on the part of any employee / travel agent / handling agency of Air-India Express or any activity causing financial / wrongful loss to Air-India Express can be reported to
Chief Vigilance Officer,
Air India Express,
Vigilance department,
2nd Floor Air India Reservations Complex,
Safdarjung Airport, New Delhi 110003.
E –mail: cvo.aiexp@airindia.in or cvo.office@airindiaexpress.in
Tel. No: + 91 11 2465 4091 Fax: + 91 11 2464 5873

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