Dear Passenger,

Thank you for travelling on Air India Express.

May we request you to spare some of your valuable time to fill in the response form, to enable us to serve you even better in the future. We thank you for your continued support and look forward to having you travelling with us again.

Personal Details
Landline No
Mobile No
Flight Details
Flight No
Seat No
City of Origin

1. Reservation Contact Point
Any Other, please specify

2. Reaching Us
How were we during our reservation process ?
How courteous was our staff ?
How accessible were our call center numbers ?
How user friendly was our website ?
3. At the airport
Was the check in prompt and efficient ?
Baggage handling process
Airport announcement service
Ground staff behaviour
4. On board
How was the welcome while boarding?
How was the assistance on board?
How courteous and professional was the cabin crew?
How was the responsiveness to your needs?
Rate our cabin ambience
Cleanliness of washroom
How well were the meals presented?

How would you rate us for overall flight experience ?

Thank you for your time. Your feedback will help us understand your travel needs and serve you better.

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