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Assistance for Persons with Reduced Mobility
All passenger travelling to UAE , Qatar and Sultanate of Oman are requested to have their VISA on ARRIVAL message updated from Air India / Air India Express office unless the original Visa is stamped in their passport. If the passenger only has a photocopy or faxed copy of the Visa, VISA ON ARRIVAL message is mandatory. The airline would not be responsible if same is not reflecting in the PNR and Passengers may be denied boarding.
Please Note that for travel effective 27th October 2013 from Kuala Lumpur to India,there will be no surcharge on carriage of Televisions from Kuala Lumpur.The weight of the television may be part of the passenger's Free Baggage Allowance.
Passengers travelling to Doha on a hotel/tourist visa have to hold a return ticket and also they must be in a possession of International Credit Card or QAR.5000/- equivalent in cash.
Please note there may be a change in aircraft when there is a change in flight number.
For example :-
IX 473 / 393 Kochi to Kuwait via Kozhikode
IX 394 / 474 Kuwait to Kochi via Kozhikode
IX 681/IX 266 Tiruchirapalli to Kuala Lumpur via Chennai
IX 662/IX 682 Kuala Lumpur to Tiruchirapalli via Chennai
IX 473/IX 381 Kochi to Dammam via Kozhikode
IX 382/IX 474 Dammam to Kochi via Kozhikode
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Credit Card Customers
Passengers booking through Credit Cards are required to carry the
credit card or self-attested copy of the credit card
at the Check-in Counter.
For More Details Click here
***Note: Online Credit Card Payments***
Please ensure that the name, address and other details entered at the payment page match with the credit card issuing bank's records.
To make online shopping safer, the RBI has made it mandatory, for all online transactions to have an extra level of authentication. The extra level, is a password that you will have to enter after entering your credit card details while making online payments. You will require this extra password for transacting on any website . This new technology is called VbyV – Verified by Visa or MSC – MasterCard SecureCode. Please ensure that your card is enrolled in the 3D Secure service such as VbyV or MSC for online payments.Please contact the card issuing bank for further details.
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Assistance for Differently Abled Passengers
What should I do if I need special assistance?
Should you require any special services while you travel with Air India Express please call our Reservation Offices and inform our staff of your requirements and they will do their best to accommodate your needs.
What is Air India Express's policy regarding unaccompanied young passengers?
Air India Express will accept unaccompanied children between 5 years and 16 years of age.Kindly contact the nearest Air India Express City Office to make a reservation for an unaccompanied Minor.
What are the regulations for expectant mothers traveling on Air India Express?
Expectant mothers may travel up to and including the 27 weeks of their pregnancy, and will be accepted between 28 to 35 weeks if they are in possession of a doctor's certificate confirming the stage of their pregnancy and stating that they are fit to fly. Expectant mothers above their 36 weeks will not be allowed to fly on Air India Express.
Can I request for special assistance for disabled passengers?
Upon reservation we will make every effort to ensure that any special services you may require are provided to you.
Can I book for a wheelchair in advance?
Yes, wheelchair can be booked in advance.
How do I make a request for specific seats?
Specific seats can be reserved in advance either at the time of booking or even after having made a booking at no extra cost.In case of seats not reserved in advance, the earlier you check-in, the better chances you have to request for your preferred seat.