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Assistance for Persons with Reduced Mobility
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Credit Card Customers
Passengers booking through Credit Cards are required to carry the
credit card or self-attested copy of the credit card
at the Check-in Counter.
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Assistance for Differently Abled Passengers
What should I do if I need special assistance?
Should you require any special services while you travel with Air India Express please call our Reservation Offices and inform our staff of your requirements and they will do their best to accommodate your needs.
What is Air India Express's policy regarding unaccompanied young passengers?
Air India Express will accept unaccompanied children between 5 years and 16 years of age.Kindly contact the nearest Air India Express City Office to make a reservation for an unaccompanied Minor.
What are the regulations for expectant mothers traveling on Air India Express?
Expectant mothers may travel up to and including the 27 weeks of their pregnancy, and will be accepted between 28 to 35 weeks if they are in possession of a doctor's certificate confirming the stage of their pregnancy and stating that they are fit to fly. Expectant mothers above their 36 weeks will not be allowed to fly on Air India Express.
Can I request for special assistance for disabled passengers?
Upon reservation we will make every effort to ensure that any special services you may require are provided to you.
Can I book for a wheelchair in advance?
Yes, wheelchair can be booked in advance.
How do I make a request for specific seats?
Specific seats can be reserved in advance either at the time of booking or even after having made a booking at no extra cost.In case of seats not reserved in advance, the earlier you check-in, the better chances you have to request for your preferred seat.
Important Notice for Passengers
Our Contact Centre located in Chennai is temporarily unserviceable due to incessant heavy rains.
We are working towards providing our passengers with an alternate telephone number.
Please view our website for further updates regarding rescheduling/cancellation or contact the nearest Air India Express office or authorised Travel Agent.
Inconvenience caused is regretted.
# IX682 MAA/TRZ/SIN AND IX681 SIN/TRZ/MAA OF 04 DEC 2015 STANDS CANCELLED
# IX 343 CCJ DXB 4th Dec will depart as IX 3433 5th Dec CCJ DXB Dep 0130 Arr 0410
# IX 344 DXB CCJ 5th Dec will depart Dep 0510 Arr 1025